For our international Client, located in Warsaw, we are looking for Head of Shared Service Center.As the Head of Shared Service Center (350 FTE), you will play a crucial role in shaping the strategic direction and operational efficiency of our organization. Your leadership will drive collaboration, process excellence, and innovation across our shared services functions.
Your responsibilities
- Lead and manage the shared services organization, ensuring alignment with overall company goals.
- Assess, mentor, and develop team members to foster growth and enhance performance.
- Drive a cohesive team spirit and promote best practices within the organization.
- Support annual people processes, including performance evaluations and talent development.
- Collaborate with the CFO to define future priorities for the Service Centre.
- Explore global expansion opportunities.
- Enhance end-to-end processes for greater efficiency.
- Optimize procurement tasks handled by the Service Centre.
- Identify opportunities for optimization and automation of the SSC processes.
- Implement strategies to streamline workflows and reduce manual effort.
- Leverage technology to enhance service delivery.
- Establish robust reporting mechanisms to track key performance indicators (KPIs).
- Analyze data to drive informed decision-making.
- Provide regular updates to senior leadership.
- Champion continuous improvement initiatives.
- Standardize processes and ensure adherence to best practices.
- Foster a culture of excellence and accountability.
- Work closely with cross-functional teams to achieve shared goals.
- Promote a collaborative environment that encourages knowledge sharing.
Employer requirements
- Experience: at least 5 years as CEO or Vice CEO of Shared Service Center.
- Proven experience in leadership roles within shared services or related functions.
- Strategic mindset with the ability to drive organizational change.
- Strong analytical skills and a data-driven approach.
- Excellent communication and interpersonal abilities.
- Master’s degree in a relevant field.
- Proficient in English (written and spoken).
What employer offers
- Development in a stable and well-known organization on the market.
- Modern and friendly work environment.
- Employment contract.
- Attractive benefits.
- If you are a visionary leader who thrives on driving operational excellence and fostering collaboration, we invite you to join dynamic team as the Head of Shared Services.
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